INSURANCE

• Renom Medical Clinic accepts most insurance plans. If you have specific questions regarding your insurance, please contact our billing department 832-694-0094

• It is patient responsibility to inform our office of any changes in insurance coverage. Failure to do so could cause delay or denial of insurance payment.

• All patients will be asked to present their current insurance card at each appointment. Failure to have your card could delay your appointment, and it will be the responsibility of the patient to provide proof of coverage.

 

PAYMENTS

• Patients are responsible for co-pays at time of service. There will be an additional fee of $10 for all co-pays not paid on the day of appointment.

• If applicable, you will be billed for services not covered by your insurance (as stated in your insurance contract) by our billing department.

• Renom Medical Clinic accepts cash, debit cards and credit cards.

• It is the policy of Renom Medical Clinic to make all reasonable attempts to collect outstanding balances’ should they accrue, including, convenient payment arrangements. Following these attempts, accounts in poor standing will be outsourced to a third party for the purpose of collection.

 

PRESCRIPTION REFILLS & PHARMACY INFORMATION

• Please provide Renom Medical Clinic with the Pharmacy you use and update us if this there are any changes. Please allow 2 -3 business days for refill requests. We encourage our patients to review their medications prior to their office appointments and to request refills at that time, if needed.

• Please note that we do not fill Narcotic Medications or order Antibiotics over the phone.

• Our Practice does not routinely order Narcotic Pain Medicine, therefore you may be required to obtain these medications through a Pain Management specialist.

• Our Practice does not routinely order medications under category (psychiatric controlled substances), therefore you may be required to obtain these medications through a Psychiatrist.

 

CONFIDENTIALITY & MEDICAL RECORDS

Per HIPAA guidelines, copies of medical records must be requested in writing. To ensure your privacy, a form for release of medical information must be completed prior to receipt of these materials. All patients can request a copy of their medical records one time, free of charge. Additional copies may be requested at a cost of $0.75 per page. The law allows Medical Offices 30 days to complete requests for records. However, our medical records department puts forth every effort to respond to these requests in a timely manner.

 

COMPLETION OF FORMS/LETTERS

We understand that at times, various forms or letters may be required to assist you with your healthcare needs.

The team at Renom Medical Clinic will be happy to complete forms and write medical letters as necessary upon your request. However, because this can be time consuming, please allow 7-10 business days for completion of requested forms/letters.

The charge for completion of these forms : $10 dollars

 

OUR PATIENT PORTAL

As a means of ensuring timely communication with our patients, we strongly encourage you to sign up for the Patient Portal, which can provide a quick and easy method for scheduling appointments, entering and updating medications, etc. As a new patient, you will receive instructions on how to sign up for the Patient Portal. If you have questions or need assistance, please speak to any member of our team at the office or call us on 832-694-0094.

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