APPOINTMENTS

Please call our office at 832-694-0094 to schedule all appointments.

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Renom Medical Clinic is committed to providing quality care to our patients. To ensure timely continued care, we encourage patients to schedule appointments in advance of follow-ups. When calling for an appointment, please provide your name, phone number, chief complaint/reason for the visit, Insurance, as well as any updated contact or insurance information.

 

While we strive to schedule appointments appropriately, please note that emergencies can and do occur in Primary Care therefore we kindly request your patience and understanding should a delay or rescheduling become necessary on your appointment date.

 

To ensure quality care, Renom Medical Clinic, does not treat patients we have not seen (i.e., we will not call in prescriptions or offer medical advice for patients prior to their initial visit).

A follow-up may be required to be scheduled after labs/testing has been completed, so your results may be reviewed together with the physician, in order for an effective and appropriate plan for your healthcare to be determined.

 

CANCELLATION OF AN APPOINTMENT

Please ensure to call Renom Medical Clinic 24hours before your appointment if you are unable to attend an appointment. This time will be reallocated to another patient who is in need of treatment. 

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NO SHOW POLICY

A “no show” is when a patient misses an appointment without canceling it within the 24 hours time frame given for your appointment cancellation. Unfortunately, “No-Shows” inconvenience those patients who need access to medical care in a timely manner.

Failure to be present at the time of a scheduled appointment will be recorded in your medical chart as a “no show” and an administrative fee of $25.00 will be billed to your account.

You will receive a notification/email from Renom Medical Clinic to inform you of your failure to show for your appointment and the administrative fee billing. A copy of the letter will be placed in your medical record. Three (3) “no-shows” within one (1) calendar year will result in a suspension of services. In order to reinstate services, you will be required to meet with your Primary Care Physician within 30 days of the third no show letter to evaluate your situation.

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CLINIC CLOSURE DUE TO WEATHER OR OTHER CIRCUMSTANCES

If our office is closed due to weather conditions or other circumstances beyond our control, the following procedures are used to inform our patients:

• If you are scheduled for an appointment, you will receive an automated message or call from our office.

• Closures will be displayed on our website.

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